Returns & Exchanges

At NEOSTRATA®, we stand behind the efficacy of our dermatological skincare; if you are not completely satisfied with your purchase, you may return the products within 30 days for a full refund. We strive to ensure your skin health journey is supported by a seamless and transparent return experience.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Prepaid Label

  Once your request is approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled securely.

• 3.
  Pack Securely

  Place the products in their original packaging or a sturdy box, attach the prepaid label to the outside, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed to the original payment method within 7 to 10 business days.