Frequently Asked Questions
Everything you need to know about your NEOSTRATA® skincare journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the purchase date for a full refund.
Are NEOSTRATA® products tested on animals?
NEOSTRATA® does not conduct animal testing on its products or ingredients, nor do we ask others to test on our behalf, except where required by law.
How do I know which product is right for my skin type?
Each product page features a 'Best For' section. We recommend starting with our Skin Quiz or consulting with a dermatologist to build a regimen tailored to your specific concerns.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. Please check our international distributors page to find a retailer in your specific country.